Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vieraadrian60@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vieraadrian60@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vieraadrian60@gmail.com.

     

At VoltyxPro, we work to get your technology products delivered safely and as quickly as possible.

Order Processing

  • Orders are typically processed within 1–3 business days.
  • Orders are not processed or shipped on weekends or major holidays.
  • You will receive a confirmation email after placing your order.
  • Once your order ships, you will receive a tracking number when available.

Shipping Times

Estimated delivery times depend on your location and shipping method selected at checkout.

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

Any free-shipping promotions will be clearly displayed on our website and may have specific requirements.

Incorrect Address

Please make sure your shipping information is correct before completing your purchase.

If you provide an incorrect or incomplete address, contact us as soon as possible. Once an order has shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and tracking information.

For damaged products, photos of the package and product may be requested so we can investigate the issue with the shipping carrier.

International Shipping

If international shipping is available, additional customs fees, duties, or taxes may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

For shipping questions or concerns, contact:

VoltyxPro Customer Support
Email: [your support email]

Thank you for choosing VoltyxPro!